(a) Nonpayment of Bills.
(1) A customer’s water service may be discontinued if a bill is not paid within 15 days after presentation. The service will not be discontinued, however, until the amount of the deposit made to establish credit for that service has been fully absorbed.
(2) A customer’s water service may be discontinued if water service furnished at a previous location is not paid for within 15 days after presentation of a bill.
(3) If a customer receives water service at more than 1 location and the bill for service at any 1 location is not paid within 15 days after presentation, water service at all locations may be turned off.
(b) Unsafe or Nonconforming Apparatus, Booster Pumps.
(1) The utility may refuse to furnish water and may discontinue service to any premises where apparatus, appliances, or equipment using water is dangerous, unsafe, or not in conformity with any laws or rules. All customer-installed booster pump installations shall be approved and inspected by the utility prior to operation by the utility. The utility does not assume responsibility for operation or maintenance of such booster pump nor guarantee flow or pressure resulting therefrom.
(2) The utility does not assume liability for inspecting apparatus on the customer’s property. The utility does reserve the right of inspection, however, if there is reason to believe that unsafe apparatus is in use.
(c) Detriment to Others.
(1) The utility may refuse to furnish water and may discontinue service to any premises where the demand is greatly in excess of past average or seasonal use, and where such excessive demands by 1 customer are or may be detrimental or injurious to the service furnished to other customers.
(2) The utility may refuse to furnish water and may discontinue service to any premises where excessive demands by one customer will result in inadequate service to others.
(d) Fraud and Abuse. The utility shall have the right to refuse or to discontinue water service to any premises to protect itself against fraud or abuse.
(e) Noncompliance. The utility may, unless otherwise provided, discontinue water service to a customer for noncompliance with any of the provisions of this chanter if the customer fails to comply with them within 15 days after receiving written notice of the utility’s intention to discontinue service. If such noncompliance affects matters of health and safety, and conditions warrant, the utility may discontinue water service immediately.
(f) Customer’s Request.
(1) A customer may have his water service discontinued by notifying the utility reasonably well in advance of the desired date of discontinuance. He will be required to pay all water charges until the date of such discontinuance.
(2) If notice is not given, the customer will be required to pay for water service for 2 days after the utility has learned that customer has vacated the premises or otherwise has discontinued service.
(g) Restoration-reconnection Charge. The utility may charge such sum as it deems necessary for restoring water service which has been discontinued.History: Rule 11-81, eff 1 Aug 81, Art. 2 § 14.