(a) If the shop has given the customer a price and completion date estimate for the repairs and either the price or completion date or both of them will exceed the estimate, the shop shall call or contact the customer before continuing with the repairs and shall provide the customer with a new good faith estimate of either the repair price or completion date or both of them. The shop may not continue with the repairs until it receives written or oral authorization from the customer.
(b) Before undertaking repairs other than those previously authorized by the customer, the shop shall call or contact the customer and provide him with a description of the proposed additional repairs together with a good faith estimate of the price and completion date or either of them. The shop may not undertake the additional repairs until it receives written or oral authorization from the customer.
(c) If the shop does not receive authorization from the customer to proceed with the repairs under (a) or (b) of this section, the shop shall either agree to perform the repairs at either the original estimated price or completion date or both of them, or provide for the customer to retake possession of the vehicle in at least as good condition as it was delivered to the shop, and notify the customer accordingly.
(d) A written authorization under (a) or (b) of this section shall be made on the repair order or on the invoice when a repair order is not requested and shall specify newly authorized repairs, as well as the newly authorized repair price and completion date estimate, or either of them. If authorization under (a) or (b) of this section is received orally, the shop shall specify on the repair order or invoice newly authorized repairs, as well as the newly authorized repair price and completion date estimate, or either of them. It shall also specify the date and time of authorization, the name of the person granting the authorization, and the telephone number called.
(e) Nothing in this section shall prevent the customer from supplying the parts, except a delay by the customer in supplying parts shall relieve the shop from meeting its good faith completion date. If the customer is to supply the pans, this shall be noted on the repair order or invoice stating either the name or number of the parts or both of them.History: 1986, PL 19-54 § 1.